This page explains the practical data principles behind the Fix-am public website and marketplace experience.
Fix-am may collect account details, contact information, service requests, location context, booking records, uploaded evidence, support messages, reviews, and basic device or usage information needed to operate the marketplace.
We use this information to match customers with artisans, manage booking safety, support disputes, improve marketplace quality, prevent abuse, and communicate product or service updates.
Access to sensitive booking and support records should be limited to the customer, assigned artisan, and authorized Fix-am support or admin teams. Payment secrets and private credentials should never be requested through the public website.
Fix-am may rely on trusted infrastructure, payment, analytics, messaging, and hosting partners to operate the marketplace. Those partners should only receive the information needed to provide their service.
Booking, evidence, support, and payment records may be retained where needed for safety, dispute handling, fraud prevention, accounting, and legal compliance. Customers can request review, correction, or deletion where applicable.
You can contact Fix-am to ask about account data, marketing preferences, support history, or marketplace records tied to your profile. We may need to verify identity before acting on sensitive requests.
For privacy questions or data requests, contact support@fix-am.com.