Marketplace role
Fix-am helps customers discover and coordinate with artisans. The assigned artisan is responsible for delivering the agreed service professionally and safely.
Terms
Clear rules for customers, artisans, and protected bookings.
These marketplace principles keep Fix-am jobs understandable, accountable, and supportable.
Bookings and quotes
Customers should review service scope, price, schedule, exclusions, and evidence before approving work or payment. Artisans should keep job updates and quote changes inside Fix-am.
Payments
Protected payment flows should happen inside Fix-am or through approved payment partners. Off-platform payments may not be eligible for marketplace support.
Cancellations and refunds
Cancellation, refund, or payout decisions may depend on the booking status, quote approval, evidence, work progress, and support review. Refund requests should be raised through official Fix-am support channels.
Disputes and evidence
Customers and artisans should keep photos, chat, receipts, quote updates, arrival details, and completion notes inside Fix-am so support can review disagreements fairly.
Trust and conduct
Customers and artisans should use accurate information, avoid abusive behavior, and report unsafe or suspicious activity through Fix-am support.
Questions about these terms can be sent to support@fix-am.com.