Verify the artisan
Check the artisan profile, badge, booking reference, and arrival details before work starts.
Trust and safety
Protection starts before the job begins.
Fix-am is designed to keep artisan identity, scope, evidence, payments, support, and reviews connected to the booking.
Keep records in Fix-am
Use protected chat, evidence uploads, quote review, and support so the job has a clear record.
Use protected payment
Do not pay outside approved Fix-am payment flows when a protected quote is required.
Avoid off-platform pressure
If anyone asks you to bypass Fix-am records, change the agreed quote privately, or share payment secrets, pause and contact support.
Confirm completion
Only mark a job complete after checking the work, reviewing final evidence, and confirming that the agreed scope was handled.
Report concerns quickly
Report no-shows, overcharging, unsafe conduct, quote disputes, or suspicious payment requests.
Need help with a safety issue? Email support@fix-am.com.